Delivery & Returns
We are currently offering FREE delivery on all UK orders over £20. Orders under £20 have the following delivery charges:
Small parcels (ribbon, thread, light jewellery) = £1.95
Medium parcels (purses, plates, small toys) = £3.95
Large parcels (teapots, door stops, large bags) = £4.95.
If you would like special delivery options please contact us – 01603 613481.
International postage operates at a flat rate of £9.95.
Please note that packages over 2kg will incur higher rates, and we try to keep our postage as competitive as possible. If you are unsure of international shipping please email: firstname.lastname@example.org
Order Over the Phone
Alternatively you can order over the phone and pay with a debit/credit card by calling 01603 613481 (Mon-Sat 10.30am-5.00pm).
Delivery and Ordering
We realise that once you have placed your order you’ll be keenly awaiting your recent purchase! Our aim is to ensure that all products are shipped as quickly as possible. In fact, 99% will leave on the same day, if the order is placed before 3pm. Most of our packages arrive within 2-5 days of postage, but please allow up to 14 days for delivery.
Some products, such as wallpaper and fabrics will take longer as we have to order them in. Please use the product image as a guide only. We are confident that the images are accurate representations, however colours of the product will vary from monitor to monitor. if you would like a sample then just let us know.
Also, during peak times such as Christmas there is likely to be a small delay in deliveries.
In the unlikely event of a non-delivery, we will replace your order or refund only after the 15 day period for the UK, and 28 day period for Europe & the rest of the world. This is due to the Royal Mail who only officially declare an item lost after such a period of time. If it is found that an incorrect address has been supplied to us we will not be liable for failure to deliver.
Once we have dispatched your lovely goods we will send you a message to let you know, so you can watch out for the postman!
Cancellations and Returns
You have the legal right to return your order within seven working days of receiving the goods under the distance selling regulations. However the goods must be returned to us in the condition they were dispatched in for a full refund or exchange. Please repack the items in the original packaging. Please note, return post and packaging costs are non-refundable and at your expense.
If you have any questions, please feel free to call us at Arts Desire 01603 613481.